No Returns, Refunds Or Exchanges Unless Defective
Damages and issues
Please inspect your order upon reception and contact the print on demand provider immediately if the item is defective, damaged or if you receive the wrong item, so that the issue can be evaluated and corrected if an item is defective.
Unfortunately, we cannot accept returns on sale items or gift cards.
All products are unique and produced per order. Returns, exchanges or refunds are not supported if you ordered a wrong size, color, or simply doesn’t like the product. Our Print Providers don’t have inventory space to keep the unwanted items.
Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or color, Shi Zhi Peng is not responsible and will not offer replacements or refunds. Please enter the correct information during your purchase.
However, our print on demand companies may offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such.
In case a replacement order is arranged by our print provider, there is no need to send the original order back to Shi Zhi Peng, Shopify or our print provider.
If issues arise with a replacement order, the print on demand supplier can offer you a refund to your balance, which later will automatically cover the production and shipping costs of new orders or it can be withdrawn to the same payment source where it initially came from anytime.
Please feel free to contact our print on demand provider’s Merchant Support Team with all the necessary information and photographic evidence for investigation and use their Order Issue Submission Form, and The print provider will do everything possible to correct the situation and provide the most suitable solution to you, depending on whether the replacement or a refund is eligible or not.
You can always contact us for any return question at firstname.lastname@example.org.